HelioHost Posted August 14, 2017 Posted August 14, 2017 I have a free account with heliohost using this email and I haven't used my account in like 2 months and I need to upload my website there and some files. Could you please send me a reset link? any other verifications you need? Sent from [ProtonMail](https://protonmail.ch), encrypted email based in Switzerland.
amy2013 Posted August 23, 2017 Posted August 23, 2017 What is your username or main domain?it's amy2013 but that's not the problem now the problem is that I lost my website it dissapeared! can you tell me why or if is still there?
Krydos Posted August 24, 2017 Posted August 24, 2017 Your account was located on Ricky which we had to take down for maintenance. You can download your backup at https://www.heliohost.org/backup/ You can read about Ricky in this news post https://www.helionet.org/index/topic/28517-ricky-online/ and others around mid June.
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