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  1. Hi admin, Please, my account has been suspended for inactivity. Kindly help activate it thanks. Details are as follows: HelioHost username: vinayak1 server: Tommy domain: vinayak1.heliohost.org Thanks.
  2. HelioHost username: painless Node that my website was being hosted: Tommy Main Domain: painless.heliohost.org Hello, my website got suspended due to causing high lag spikes and yeah that is true, but when I installed django the first time it was slow like about 800-1200ms response time and I thought that was normal because I was only using django and everyone's else web was the same but this was the mistake. Yes, the staff team did the right thing for everyone, suspend me until further notice. If the staff members can tell me the cause that my website caused Tommy to have a massive lag spike I will fix it under a day and will be more careful when the average response time is above 1000ms ill contact a admin to say if thats normal or not or he can suspend my website temporarily until the issue is fixed. Thank you.
  3. Hi, my account (mysqlsyn) has been suspended and I honestly don't have a clue as to why it's been suspended because I didn't violate any terms of services but I do believe it might have been because of inactivity or too much usage but I don't think it could have been the usage because the API I used to use on here I transferred to another host so it would lower my usage on here and for inactivity I'm not sure if emails are sent but I haven't gotten any inactive warnings or anything. If someone could tell me the reason as to why I've been suspended that would be amazing! Thank you for this awesome free host by the way and keep up the good work.
  4. I was suspended today (although my site is still up interestingly). I doubt I was using excessive resources I checked a few days ago and the bars were all very low and no major changes have been made. Could I be suspended or at least told the cause of my suspension. Please unsuspend user "delphiki"
  5. Hi, I can't login to my account "munny". It was suspended. Then I requested its renewal. It was renewed, ok. But now I can't login and my password is correct. Then I try to change my password and I simply can't. Why is this happening. Can you check it to me, please?
  6. hi my account was suspended due to inactivity. please activate it. thanks
  7. Hi Could an admin please unarchive my account. Thanks
  8. hey my account is suspended i'll try to use less resources, thanks.
  9. username: bryson15 I believe the account was suspended due to inactivity.
  10. Please restore my suspended account: amrikhudair@outlook.com
  11. My account (google12) was suspended after logging in to a friends account (isaac12) on the same machine . am informed that both accounts are suspended. and i request t be unsuspended , so that every one is free the next problem his addon domain after removing it from my account on tommy (https://prnt.sc/q8r5ge ) it failed to be added to his account on johnny (https://prnt.sc/q8r6oa ) his domain was wacihs.ml i had it as addon domain while building it for him. after i handed it to him but it failed to be added to johnny all the domains on my account show this (https://prnt.sc/q97tkn ) thanks.
  12. Hi Admin,I log in to my account and the return information is: Your account has been archived due to inactivity. To keep your account active you need only log in to heliohost.org at least once every 30 days. Failure to log in often enough results in your account being flagged as inactive. If you would like to continue using this account you will need to request that an admin unarchive it. What should I do? Thanks.
  13. Hi i can't understand why my account has been suspended. I think this is is a mistake. Please rectify this. Username: clarkkey Domain: sxg.heliohost.org Server: Johnny if i cant get my account back, please unsuspend it for 3-7 days, i wanna back the data up. thanks in advance.
  14. Hi, i'm a newbie and i just made my account yesterday and hasn't even started but i logged in today and it says account suspended. Can anything be done to bring it back and why has my account been suspended thanks. username: getserve
  15. my account has been suspended i dont know why my account information name :abdelal1 email : abdelaliabouelhassan@gmail.com main domain : blackcover.heliohost.org johnny.heliohost.org
  16. HelioHost username: Skipper9 Server: ricky.heliohost.org Domain name: http://techythings.tech
  17. Hello, I'd like to reactivate my account (website: https://englishup.heliohost.org | username: roguitar). I believe it was suspended by mistake. Thank you.
  18. Username: Alfonso Server: Tommy Logged in several times but the page always shows it's under maintenance, then suddenly after logging in recently to check if it's still under maintenance, I found my account deactivated! It says due to inactivity (But hey! I tried accessing the panel several times at several days but the Tommy server is always down) is it my fault if I can't log in by that time because of your maintenance?
  19. Sir, My hosting account has been suspended. May be due to large space that my site uses, i don't know. But i will try to remove those files which is useless and consuming much space and resources. If there is any other issue, i will try to remove/eliminate that to reduce the cpu usage but please reactivate my account. This is first time suspension, so i request to please activate my account. Please reactivate my account. My username : samparke Server : ricky.heliohost.org Thank you
  20. Hello Dear Heliohost support team, Previously my account (karaouf1.heliohost.org) was suspeded for Root Symlink, probably due to a Wordpress flaw. The DESSIN.ML "addon domain" was associated with it. Now that I have a new account (rauf.heliohost.org), I would like to rebuild the website DESSIN.ML again, using joomla. But, when I try to setup DESSIN.ML as an "addon domain", on my newly created "rauf.heliohost.org" account, I get the following error message: "(XID 79qtjw) The domain “dessin.ml” already exists in the Apache configuration." As if DESSIN.ML is still associated with the previous suspended account (karaouf1.heliohost.org). Please help me fix this issue, so I can put the website back online. Thank you for the great service! Best regards, Rauf
  21. a. jonitiso b. tommy.heliohost.org c. jtovar.ml Hello, I was suspended for inactivity, however I need to access the database of my account to save the information in a backup, please.
  22. username = smit email = patelsmit566@gmail.com server = tommy
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