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Hello, I was just curious about something having to do with cPanel with regard to maintaining active status of a HelioHost account. I realize that users must login to the cPanel interface at least once per month to avoid having their sites suspended for inactivity, and was wondering if I am doing this correctly. (I have finally been able to set up my site and even add some WordPress content.) In another thread, I mentioned that I was unable to login via the interface on the HelioHost front page, or by the form yoursite.heliohost.org/cpanel. However, I was given an alternate address that does successfully enable me to login, in the form cpanel.yoursite.heliohost.org. So just for clarification, I am able to login to and access cPanel without any problems. My question is, does it matter in what way one accesses the cPanel to be "counted" as a login allowing the user to maintain active status of a HelioHost account? Does HH have a better way of "knowing" that the user logged in if s/he did so via the front page of this site, or is access logged either way? Is there a place on cPanel that lets the user know when s/he last logged in? All I see on the left is an indication of what IP address had the last login -- I don't normally see anything involving a date or time of most recent access. Thanks in advance.

Hi. For some reason, since the beggining of this week, I'm unable to login to my account on the Johnny server. Up until friday, everithing went fine, but when I tryed to login into cPanel on monday I got an error stating that the login is invalid. My username is biopixel. Can you help me out? Thanks

Hello, i have created a new account on Stevie on Tuesday. i still can't seem to login to my control panel and whenever i try accessing my webpage i see that it is still parked on GoDaddy.com. my domain is elbaz.me Thanks, Shimon.

I am unable to login to my cPanel at djzebbie.heliohost.org/cpanel. I haven't uploaded anything to my site yet, djzebbie.heliohost.org (which just became active as of yesterday), but that loads OK; it's cPanel that I'm not able to access. I checked with isup.me (isup.me/stevie.heliohost.org), and was told Stevie is up. But cPanel at stevie.heliohost.org:2082 doesn't seem to be working. I have tried with different browsers -- Firefox, Opera, Safari, and Chrome (I don't use IE due to security concerns). Firefox reports "cannot find server" and Opera gives roughly the same error message, "connection dropped by remote server." Safari and Chrome are no different. Is there something wrong with the server that won't let me login to cPanel? Because my site (what minimum there is as of yet) loads OK. Timestamp: 1 August 2012 14:45-14:55 PDT (17:45-14:55 local EDT).

I'm sure of my account details but why can't i login my account? I always got this error: cPanel username: an3cb0ok domain: anecbook.co.cc, anecbook.tk, anecbook.com Server: Stevie

I registered my account two days ago, now my account is actived, but when i try to login it show me an error message "Login Attempt Failed!" what's the problem?

Hi, i can't seem to login to cpanel. I typed my username and password, but that didn't work, so, I tried resetting my password, and then typed the new password it gave me, but then it said that that password was wrong. I have no idea what to do now.