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  1. i was request account deletion but the response is We're sorry, but we either could not find that account in the database, or it is not listed as active. Please contact an administrator if you feel this message is in error hh username : kangtomo hh main domain : secondserver.tk server : johnny
  2. I have suggested HelioHost to my project partner which is located in Nepal. So we choose it to be a web hosting provider of our project. So for now on, I'm logging with our chosen username "sowhale" in the same IP address where do I also log my personal username. So, if any admin have tracked that I'm logging with two different usernames, please notice this post.. And if the hosting systems automatically disable both accounts that are using the same IP, then please allow it on our accounts. Big THANKS!!
  3. HelioHost username: filipebs Server: Johnny HelioHost main domain: filipebezerra.tk
  4. I've been without internet and could not get into my accovunt need server HelioHost username : anony555 server my account is on : anony555 HelioHost main domain : anonymous5555555555.heliohost.org
  5. I have been suspended for a reason that I don't know. I haven't been active in some weeks, but I recently logged into my cpanel. When I try to reactivate my account it says that my account cannot be found in the database. My username is simber, my main domain name is either gameofstocks.net or gameofstocks.heliohost.org. It's on stevie. I hope my account can be reactivated!
  6. Yesterday I've signed up for a Heliohost account, all went well. Today I thought to change my domain name because I did not like it. It said I would have to wait 24 hours. I then thought a few hours later that if I just created a new account it would be faster that way. I then continued to delete my old account (because in cpanel it displayed my old domain name, but I could no longer access any form of any of the URL's that had been requested). I then tried to signup for another account (stevie), upon which it says "We're sorry but we have encountered an error...." Any ideas? I do not like to think that I cannot ever sign up for a heliohost account because I was quite looking forward to their services. Thanks for the help in advance
  7. heliohost username: followerst domain: followerst.heliohost.org mySQL database server : johnny I couldn't stop my php script from running continuously, and I inadvertently used way too many resources. I apologize for any strain this will have put on your servers and also for any hassle this will have caused my fellow heliohost subscribers. I think your services are great, I've never had any problems with them, and I won't run that particular script any more. Many Thanks, J. (followst@followerst.heliohost.org)
  8. First, I only have one web hosting account! In other words, I just recreates my account.. It would be better to review my creation history that listed below: First registration, is on Johnny. But I move my account to Stevie. Now, I try to recreate my account in Stevie hoping the mild AJAX error would be fixed. And note that the password that I've used on all of those (re)creation have 18 characters, all alphabets are in lower case, and have two numbers. Here is the problem, every after the creation of my account, I always use Password Reset to get my password because all of my login attempts without resetting my password were always failed. Why it's happening?
  9. Mam/Sir, Lets talk about this message which would be received after a Hosting Account Installed!‏: Because I'm planning to fully host my websites with this free web hosting service... What if I successfully developed a script with that host and completely installed some software therein and my database already got an important information because of the users who coming thought my websites... What if my account get suspended for inactivity? Can I recovered the data therein? Or even just the database? AND WHAT IF my account get suspended just because of an error of the system? (As mentioned in Heliohost FAQ - HelioHost Wiki and in Suspended and Queued Accounts - HelioNet.) How can I get my data back? Or even just the important database? If ever there's no way to get the data back when the account get suspend, mostly if the reason is just because of the error, then it's VERY HARD.. Please respond, thank you..
  10. Mam/Sir, After requesting an account deletion thought HelioHost - Account Deletion Script for the reason of moving that account. Should I need to wait at least 48 hours before my account get fully deleted specially to avoid some error or bug on the new moved account or even I created a new account with the same username, it will not get any single error even I did not wait at least 48 hours? This is just a simple question, because I've concern what if the deleted account be registered again with the same username even if it just 5 hours ago before it was requested to be deleted, did that account get error or that account will be fine at least the account get fully deleted in 5 hours? Thanks for replying in advance! (I really don't want a single error.)
  11. Sir/Mam, First, I want to ask, what if my website that hosted in HelioHost is in good standing and if I'm relaxing over 2 months and "forget to login to heliohost.org at least once a month", do the host suspend my account for inactivity causes my site to be inactive, even my site is in good standing? (This will make my site in bad standing..) Please answer this. This is my request, I would like to have an account on Stevie, even I already have an account on Johnny. My web pages that hosted on Johnny are slow and sometimes, they're down. That's why I'm confuse. For me, the name of the username is important. So, this is what I want, if HelioNet allow me to create an account on Stevie, can I registered an account on there with my username on Johnny? IF NOT, would you please move my account specially the username on Johnny, I don't care if all of my files will be formatted, because I'm just started and doesn't have any important file yet. So, I would create an account on Johnny when I needed. Actually, it's good for it to be reformatted because I have an unsolved issue, I can't add a domain name with that account (and that's important to me,) which can be seen at this topic: http://www.helionet.org/index/topic/15682-subdomain-created-instead-of-adding-a-new-domain/ My username on Johnny: mbdungo I hope my request would be granted, any suggestion will be appreciate.. Thank you!
  12. HelioHost username: chglove Server: Stevie Domain: http://shanhaigame.com my account has been suspended for inactivity, unfortunately, i see the email after one week... Now i can't use renew to reactive it, maybe it has been deleted? Is there any chance to reactive it? Thanks.
  13. Hi, I have accidently delete the Helihost Cpanel username. I tried to reset it, but I've failed on it. Please anyone can help me on this?
  14. Hi, I am unable to access my cpanel, ftp, mysql databases, and webmail accounts. I have checked the reactivate script and it assures me (repeatedly, because I'm a persistant pain in the rear sometimes) that my account is not suspended. When I try to login into the cpanel I get repeated HTTP Basic Auth popups. FTP, MySQL, and Webmail just report generic errors in my connection. Domain: ravendreamer.tk Server: Johnny cPanel Username: ravendmr Thanks for any help someone can provide.
  15. I made a an account on johnny (polders.heliohost.org) but due to some issues I decided it was better to move to the stevie server. My problem: my password on johnny isn't working anymore, I tried resetting the password a couple of times but that fails for me (I'm getting the mail but the two reset links and the keyword aren't working for me). Because of that I cant login nor delete my johnny account. So I made a stevie account (bzub.heliohost.org) and decided to let the johnny account die out in 30 days, but this new stevie account can a ) not add any addon domains (it says I can add (0) domains) b ) not park the domain I want because the wrapper says it's being used by another user (the johnny account?) So I was wondering if you could guide me trough the password reset or delete the johnny account and help me with that domain addon problem on bzub.heliohost.org. Thanks,
  16. I have requested to have my hosting account (joshf) deleted and i was wondering if i could have his forum account (joshf aswell) deleted?
  17. Hello, I switched to stevie a week or two ago,and I would like my old account on johnny (conor1) to be deleted . Thanks Conor
  18. Dear Admin My user name is --- vaibhav1 i've an account on jhonny ... i am trying to delete my a/c using this link http://www.heliohost.org/home/support/scripts/delete but it says "You did not enter the correct password. Please click the back button and try again." but my password is correct ... Please delete my account from www.heliohost.org if you need my password please let me know ...
  19. HelioHost user: wigaer Server: Stevie Domain: titrarifilme.heliohost.org "Your account is number 5 in the database, should be created by Thursday 27th of September 2012 05:22:00 AM PDT, and should be active by Friday 28th of September 2012 03:00:00 AM PDT." I have made a mistake. I want to host my own domain and i believed i can add on domain after account it's created. Please delete my pending account so i can create another with my domain name. Thank you for understanding!
  20. Heliohost username: eplanet2 Server: (I don't exactly remember it is either Charlie or Johnny) sorry.. Heliohost main domain: www.emerald-planet.org I think the reason my account was suspended was because I (temporarily) went past the storage size available, and the reason for that was because I made a full backup of the website and that is instantly stored on the webhost, but I delete the older backup to make space for the new one. I have done this before but I do not know why I was suspended this time... Thanks for your help.
  21. I want to delete my account in heliohost.org. But it says could not find that account in the database, or it is not listed as active. Kindly help with deletion ... Thank you!
  22. Hello, I was just curious about something having to do with cPanel with regard to maintaining active status of a HelioHost account. I realize that users must login to the cPanel interface at least once per month to avoid having their sites suspended for inactivity, and was wondering if I am doing this correctly. (I have finally been able to set up my site and even add some WordPress content.) In another thread, I mentioned that I was unable to login via the interface on the HelioHost front page, or by the form yoursite.heliohost.org/cpanel. However, I was given an alternate address that does successfully enable me to login, in the form cpanel.yoursite.heliohost.org. So just for clarification, I am able to login to and access cPanel without any problems. My question is, does it matter in what way one accesses the cPanel to be "counted" as a login allowing the user to maintain active status of a HelioHost account? Does HH have a better way of "knowing" that the user logged in if s/he did so via the front page of this site, or is access logged either way? Is there a place on cPanel that lets the user know when s/he last logged in? All I see on the left is an indication of what IP address had the last login -- I don't normally see anything involving a date or time of most recent access. Thanks in advance.
  23. http://linxiao.heliohost.org server in Stevie domain:fvti.imbbs.in username:linxiao my email745638129@qq.com
  24. Hi, i just delete my account on Johnny cause it is so unstable. I'm sorry but i don't know it is unstable when i signup my account. Now i can't create new account, it told me the username "chglove" already exsits, but if i use another username, it told me "There is an error encountered..." what's the problem ? Please help me~ sorry about my poor English.. PS: thank you for your amazing serviece! I'm sorry about my bad net, so i create two topic, please delete it - -!
  25. I delete my account the day before yesterday, i have waitting for more than 48 hours , but i still can not create new account on stevie now. Is my account still in deletion queue?
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