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  1. Domain name: distribure.cf Please remove the DNS entry of the mentioned domain. Thank You.
  2. Hi, I created a temopary account on ricky and started moving everything from tommy (by the way, thank you very much for creating all backups). Can you please remove khyma.com.uy and khyma.uy from the DNS cluster? What do I need to do to add them back pointing to ricky? Thanks!
  3. Good evening, I'm trying to park a domain which was previously hosted on Heliohost. But I'm getting this error "There was an error when the system attempted to create the alias. Park::park(gmpacademy.online) failed: (XID n7yg7k) A DNS entry for “gmpacademy.online” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed." I really tried to find where to delete this imput but I couldn't find it. Please help me!
  4. Hi I am trying to point a subdomain i got from freedns (example.uk.to) to my heliohost website (example.heliohost.org) CNAME and NS records are disbaled so im left with A and AAAA records (and some others that i doubt are useful like MX and SPF) Can anyone help with this issue? Thanks
  5. Hello, My account was hacked some time ago, and I got a new one. The new account's address is torels.heliohost.org I also have a torels.tk domain, but if I set the domain to point to ns1 and ns2, i get sent to my old, suspended account. This happens well over a 24h wait and with a clear browser cache. Any help in fixing that? thanks in advance
  6. Hi, I got the following error when trying to create a new addon domain (dulleshsa.tk) in cPanel: A DNS entry for “dulleshsa.tk” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed. The cPanel forum says to execute the script /scripts/killdns domain.com to fix the issue but I'm assuming that's something only a root admin can do. Please help. Thanks, ardent
  7. Hello, I'm a new user here on Helio, I'm registering my domain "slabsupply.com.br" I would like to know where I can find the hosting DNS for me to connect to the domain. Username: Chavecao Domain: slabsupply.com.br
  8. I am having trouble adding the-domain.eu.org as addon domain on my cpanel account. Can you delete this dns entry then re-add the domain as addon. Thanks.
  9. Hi, I can't access to subdomain https://blog.maicol07.tk and I think it's because of CloudFlare... Could you help me? Thanks
  10. Until yesterday, emails from Johnny came from [64.62.211.131]. Today I received email from my account on Johnny from new IP-address [65.19.141.67]. This new IP-address hasn't reverse DNS - that's bad for email: many recipients reject all mail from IP-addresses without reverse DNS. Please set RDNS for 65.19.141.67 to johnny.heliohost.org .
  11. Hello guys, I've created a new account yesterday, and registered my website as "ctfisep.org", deleting the "heliohost" part. Is it going to make the DNS bug? Indeed, when I connect to http://ctfisep.org, it reads the server doesn't exist. However, when I go to the IP of the server (which is specifed in the domains section of cPanel), it reads the Account is queued (even if It's been more than 24 hours, and even if I cleared my cache). It doesn't seem to be working properly. Moreover, the cPanel license now seems to be expired .. Any help? Have a good day.
  12. Hello guys, I'm new to this host. I created my account some days ago, and a friend of mine give to me a subdomain on he's domain to use it instead of main free .tk domain that I've configured at the moment that I created the account. Well, yesterday (or at twesday, I can't remember exactly) I added the domain (seb.tiflojuegos.com) on my aliases, and my friend at he's registrar webpage, He added the two heliohost nameservers to the nameservers list that he have configured, and added in to the DNS configurations, an A record pointing the subdomain (seb.tiflojuegos.com) to the ip address of my server. I have created the account at johnny. Well, a few hours after the a record was created, the subdomain start to work, but instead of show my example webpage (that I've configured) the domain point to the main johnny request point. Of course, johnny says that the page is quewed and not configured. but if i enter to seb.tiflojuegos.com/~seb, appear the content of my webpage. like if enter to johnny.heliohost.org/~seb What is wrong in my configuration? My friend have to point the a record to other ip? Consider that in the domain configuration, are two more different nameservers configured. ¡thanks for all! A, Johnny server is down at the moment? Thanks
  13. Hi, my site is supposed to be hosted on this server : https://johnny.heliohost.org:2083 and IP is 64.62.211.131 but i don't know the DNS server names (?) (so i cannot point it from my registrar) the hosting server doesn't seem to give it (??) any idea how to find this ? thanks Cedric
  14. Hi first i thank you for all these services you are offering on helio host.my problem is that my domain accept only pointing to type A and dont allow type CNAME so i did put this ip :65.19.143.6 and tried to set it in cpanel but without success . can you help me please? thanks
  15. I had an account on the now dearly-departed Stevie server that went offline in December. I don't believe I need to delete my old account as it was already trashed by the drive failure. (I checked the account recovery page and it did not find my username or email address there.) In addition to the main username.heliohost.org domain, I also had two .com and .net domains that were associated with it that I want to use as alias(es). If/when I sign up for a new hosting account on one of the other servers (Tommy seems to be popular right now), will I be able to reuse these parked domains on the new server? Almost as though I had never had the previous account at all? Are the DNS entries the same, and the records should populate (I think is the term) after a period of time to where the .com and .net domains resolve to this new account, or will I need to get in touch with my domain registrar to change the DNS to point to a new server?
  16. Hi, My username is bindo, and my websites associated with heliohost nameservers are failing to resolve. Are there any issues specifically with my account?
  17. We recently moved trinucc.heliohost.org to trinitys.heliohost.org Our domain name, tirnityskippack.org, is using ns1 and ns2.heliohost.org as their dns manager When trying to add parked domain/server alias, it throws an error stating that the dns entry is already in the server cluster. I assume from our defunct Stewie instance. Could we get this removed, and/or informed how to remove this so we can finish our migration? Thanks
  18. Hi, I transferred my account over to Tommy from Stevie this morning and had a question about the DNS setup. I just want to make sure everything is correct so that it's working in 48 and I don't have to make more changes tomorrow and wait another 48hrs. I used the script linked from cpanel to associate my domain name with my account, and it said to add ns1.heliohost.org and ns2.heliohost.org as the domain name servers. In my previous setup on Stevie I used the default DNS and provided an IP address for the @ record (see attached image). Will this still work for my new account on Tommy? I prefer to manage my subdomains through my enom account if possible. Thanks, Alex
  19. I have a domain blogginglolly.com, hosted on namecheap.com Name Servers: dns1.registrar-servers.com dns2.registrar-servers.com I am pointing blogginglolly.com to google app engine I have an A record for alias admin ie (admin.blogginglolly.com) pointing to my IP on stevie 216.218.192.170 I am getting the account queued page even though blogginglolly.heliohost.org is working. What can I do to get this to work? Do you need to add these nameservers on your end? How do I associate this domain with my webhosting on helio? I tried doing it the other way of adding your name servers to my domain but then it was very difficult to control it to let google use it. Thank you thank you thank you for this service and your help! Much Appreciated!
  20. Hello, A few months ago I deleted my parked domain. Now, When trying to add it again, the following message appears: " There was a problem creating the alias. A DNS entry for “alrehab.tk” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed." Please help! Thanks!
  21. Hi, I am new member here I am the owner of a website which is using CloudFlare and is hosted on some other server. I know that I could change my domain's NS, add the domain and change the NS back to Cloudflare's, but this would cause a little downtime to my website. I have seen you help people in this regard, so I am providing requested information Domain Name I want to host here: ThesisAdviser.comYour cPanel username: armnetYour main domain: armnet.heliohost.orgThe server that you are on: steviePS: I know that you are blocking addon domain without proper NS for security reason, but there are other way to check this automatically, which may benefit both Heliohost admins and users: 1- you can check only the A record, 2- you can ask for adding a cname before you process the request. Thank you for your service Raha
  22. Hello, I have a problem with domain addon. I've set up nameserver correctly as always. After cPanel finished processing domain addon it has never actually listed my new domain in the list of addon domains. public_html folder has been created successfully. When I try to repeat the process it says: A DNS entry for the domain “xxxxxx.xxxxxx.heliohost.org” already exists. xxxxxx's are the domain name and username on heliohost. Stats on cPanel left side show 2 addon domains, although there should be three. Thank you. Best regards.
  23. I need to point the domain appfactorycolombia.com Johnny host with my vanegas user, but despite having eliminated the server domain even still pointing to that server can see the pinging or attempting to enter from the browser, as I do to decouple from that server. Thank you
  24. Hello! I got to set up two .eu.org domains today on my account (texl), and could only do that through a complicated chain of actions: 1) Set up a DNS zone on ClouDNS for the domain; 2) Request the domain using the zone created; 3) Once aproved, change the main domain of my account to the approved domain, so the heliohost nameservers would start handling it; 4) Change the nameservers to be the heliohost ones (wouldn't work before setting as main domain); 5) Change my main domain back to what it was before; 6) Add the domain as an addon domain. I was able to make the first domain work like this, but when I get to step 6 on the second domain I am getting this error: "The domain “semulapi.eu.org” already exists in the Apache configuration." I guess all this juggling of domains and nameservers might have messed up with the apache configurations. I tried deleting the DNS zone entries related to the domain to see if the error would go away, but it didn't. Could you guys help out? As always, thank you very much for the awesome service!
  25. Hello all! I have next problem? I want to register in Steavi hosting, but ALL times I have error: "A DNS entry for “bimusoft.tk” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed." I full delete this domain, but have error again, now I register domain, and configure ns servers to this hosting but have this error again? why!!!? If I delete domain I have error, if I register domain I have error again, why why why? Whois service showes that domain correctly configure to this toyur hosting, why I have error all times?
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