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Posts
2022 -
Joined
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Days Won
69
Everything posted by Flaze
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Do you have like 2 forum accounts? EDIT: and probably 2 hosting accounts. EDIT 2: Nope, just one shared hosting account.
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Are you using WordPress on your site? If you do, what plugins did you install?
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Actually, you're not suspended. The server your account is on has failed. To get a backup of your account, please go to https://www.heliohost.org/backup/. You may sign up again and choose different server. Please refer to https://www.helionet.org/index/forum/1-news/ for more information and updates.
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I was told that it is enough to login through the cPanel but not on files that end with '.html'. You may also need to login through https://www.heliohost.org/login/ once every 30 days.
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Yes, Johnny will be back once they rebuild it. It might take some time for them to finish rebuilding it though. Can't really guess how long though.
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Technically, you're not suspended. It's just that you were inactive. You could renew your account at https://www.heliohost.org/renew but since you're on Johnny, it's not going to go well since the server is dead. You can get a backup of your account at https://www.heliohost.org/backup/ and sign up for a new hosting account on another server.
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The server your account is on has failed, which is why you can't reset your password or even login to cPanel. To get a backup of your account, please go to https://www.heliohost.org/backup/. Please refer to https://www.helionet.org/index/forum/1-news/ for more information and updates.
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[Solved] Safe my account I just delete my account wrongly
Flaze replied to nemo1's topic in Customer Service
You meant that you accidentally deleted it? Please tell me what happened in details. You could use a translator if you want. -
[Solved] Safe my account I just delete my account wrongly
Flaze replied to nemo1's topic in Customer Service
What server were you on? -
It is possible.
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Just wait. It's not that long.
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Well, that's a problem. Like I said, we need to wait for a root admin to help you.
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Can you download a backup on https://www.heliohost.org/backup/ ?
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I will let a root admin figure this out.
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The server your account is on has failed. To get a backup of your account, please go to https://www.heliohost.org/backup/ Please refer to https://www.helionet.org/index/forum/1-news/ for more information and updates.
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What server are you on?
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The server your account is on has failed. To get a backup of your account, please go to https://www.heliohost.org/backup/. Please refer to https://www.helionet.org/index/forum/1-news/ for more information and updates.
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For me, http://byrondallas.heliohost.org/helio/sign-up.php is actually 1 hour early.
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[HH#606145] Password reset internal server error 500
Flaze replied to HelioHost's topic in Email Support
You meant to say "to be released", right? -
I don't think you're suspended. It's probably just the server since you're on Johnny. EDIT: He is suspended but it doesn't matter anyway.
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It will be installed automatically within 1 day.
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Well, sorry to hear that.
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First, delete your account and register again. After that, open the verify link a minute early before the sign up resets. The verify link is valid for more than 24 hours so there should be no problem here.
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You can delete your hosting account to register for a new one here: http://www.heliohost.org/scripts/delete.php You'll have to wait for about 12 hours so that all of your files and data are deleted. After that, create a new account.
