Escalated Requests Latest Topicshttps://helionet.org/index/forum/75-escalated-requests/Escalated Requests Latest TopicsenEmail SPF, DKIM, and DMARC recordshttps://helionet.org/index/topic/67469-email-spf-dkim-and-dmarc-records/ Hi, Requesting SPF, DKIM, and DMARC records be added to my account to resolve issues on outgoing mail. Thanks!

heliohost username: agus787

domain name: agus787.helioho.st

]]>67469Fri, 10 Apr 2026 22:39:33 +0000Changing to VPS: No need to move data or anythinghttps://helionet.org/index/topic/67309-changing-to-vps-no-need-to-move-data-or-anything/ Greetings,

I rushed to get a hosting, just opted for a Morty about an hour ago. And It looks great, but now I realized I am not gonna be able to do everything I need on it, i.e: install and/or uninstall packages/software whenever I need, when testing sometimes I need to do this quite often; use some custom command line utilities or python scripts made to analyze internal data, etc.  


So I thought I was gonna be able to move my plan to a VPS one, using the option on the dashboard, but it does not move plans, just accounts and that is not possible between shared and vps accounts, but reading on the refund policy page I saw I do not really need a full refund to buy again a VPS, it says it can be exchanged.

I haven't uploaded anything or configured anything, so I do not need to transfer any data, and I will be able to do my work with a VPS earth.  So how can this be done?

Thanks a lot for your help.
 

]]>67309Wed, 25 Mar 2026 03:46:41 +0000[Solved] SPF, DKIM, and DMARC recordshttps://helionet.org/index/topic/67454-solved-spf-dkim-and-dmarc-records/ Requesting that SPF, DKIM, and DMARC records be added to my account to resolve authentication issues on outgoing mail. Thanks!

heliohost username: prax

domain name: codecreature.net

]]>67454Thu, 09 Apr 2026 01:14:38 +0000[Krydos] Log Page (Tommy vs Morty)https://helionet.org/index/topic/67400-krydos-log-page-tommy-vs-morty/ I'm currently on the Tommy plan. The log page in Plesk takes >5 mins to load when my Node.js is enabled. Would upgrading to the Morty have a log page that loads more instantaneous? If I disable my node.js app, the log page will go back to loading quickly but enabling back on my node.js app is another pain point. 

]]>67400Thu, 02 Apr 2026 06:12:59 +0000[Solved] Donationhttps://helionet.org/index/topic/67429-solved-donation/ I just made a donation to purchase the Morty $5 plan through crypto using Litecoin (LTC)

Here are the details of my transaction:
Amount: $5 USD worth of LTC
Crypto: Litecoin (LTC)
Transaction ID (TXID): 7319d7166b56ad842a165421b77c9d1272902d6b64235da0a7b378f651b00561
Date & Time: April 5, 2026 at 20:35 PKT
HelioHost Username: peeky

Please let me know once this has been verified and credited to my account. Thanks so much!

IMG_2933.jpeg

]]>67429Sun, 05 Apr 2026 15:38:46 +0000[Solved] Add funds to my Morty accounthttps://helionet.org/index/topic/67418-solved-add-funds-to-my-morty-account/ Hello,

I would like to add more credit to my Morty account.

  • Username: brunotech
  • Transaction ID: 1RF9845806000780K

I donated via PayPal on the HelioHost donate page. Please credit the amount to my Morty balance.

Thank you!

]]>67418Sat, 04 Apr 2026 01:33:43 +0000[Solved] Set up VPS DNShttps://helionet.org/index/topic/67332-solved-set-up-vps-dns/ Hello,  admins:

I installed hestia panel, and while doing it, yesterday I updated the nameservers on my namecheap account as instructed in the wiki. And it also says that I should ask for DNS configuration to admins. So, could you please, configure DNS for the following domain:

tfapp.space

I will try to generate the let's encrypt certificate for my hestia cp, and the access will be through:

vps.tfapp.space

I do not know if this is needed but I read that the records need to be created before generating the certificate.

Thanks for your help.
 

]]>67332Fri, 27 Mar 2026 17:08:45 +0000[Solved] Document root change requesthttps://helionet.org/index/topic/67411-solved-document-root-change-request/ Hi!

I'm currently on Tommy, and

I need to change the document root for "keibeeit.heliohost.org" which is pointing /public_html directly since I don't want any domain or any other person to get to /public_html directly.

Can you please change it to "/public_html/freedom"?

 

Thanks so much!

]]>67411Thu, 02 Apr 2026 18:58:51 +0000[Solved] Email SPF, DKIM, and DMARC recordshttps://helionet.org/index/topic/67412-solved-email-spf-dkim-and-dmarc-records/ Hi! I actually am not sure if I should post this here? But anyways, I am using Cloudflare and I don't know how I'm supposed to set up email delivery, because every time I send an email to someone using a gmail address it says this: 

Your email has been blocked because the sender is unauthenticated. 550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.

...for my domain gab.pt.eu.org.

Since I'm using Cloudflare and the HelioNet wiki says I have to ask for the records, then I figured out I would make a post, but I don't know how that would work since I am using Cloudflare.
Thanks!

]]>67412Thu, 02 Apr 2026 20:37:10 +0000[Solved] Add funds to my accounthttps://helionet.org/index/topic/67409-solved-add-funds-to-my-account/ Please, add USD 15 at the fund of my account.

username: talesaz

e-mail: azevedotales@outlook.com

PayPal Transaction ID: 1CJ10701WC331473R

Thanks!

]]>67409Thu, 02 Apr 2026 18:39:10 +0000[Solved] remove my vps accounthttps://helionet.org/index/topic/67391-solved-remove-my-vps-account/ Hello HH,

Could I please have the VPS I have canceled & my hosting account deleted?
Below is the pertinent information:

Username: kzdev370gmailcom
Email: khaledzaki370@gmail.com

Kind Regards,
khaled

]]>67391Wed, 01 Apr 2026 11:15:48 +0000[Solved] WSGI Control Access Request - Morty - ctrlroom.heliohost.ushttps://helionet.org/index/topic/67334-solved-wsgi-control-access-request-morty-ctrlroomheliohostus/ Hello,

Please grant WSGI Control Access for my account on the Tommy server.

Username:  ksuresh
Server:    Tommy
Domain:    ctrlroom.heliohost.us

I am running a Flask application at ctrlroom.heliohost.us/workboard 
and need to be able to reload the app immediately after code changes 
without waiting for the 2-hour Apache cache to expire.

Thank you

]]>67334Fri, 27 Mar 2026 19:32:40 +0000[Solved] Get sometime to fixhttps://helionet.org/index/topic/67297-solved-get-sometime-to-fix/ I want some time to fix my payment. Can you give me like more 2 weeks until I fix it please.

]]>67297Mon, 23 Mar 2026 17:06:13 +0000[Solved] Service Unavailablehttps://helionet.org/index/topic/67360-solved-service-unavailable/ Hello

i increased the disk space because the account was suspended to exceed the disk share

accounts have remained offline and show error: 503 Service Unavailable

example: https://thenewsaddicts.com/

Could you check it?

Thank you
W2hsystem

]]>67360Mon, 30 Mar 2026 06:44:25 +0000[Solved] Request for Account Suspension Removalhttps://helionet.org/index/topic/67350-solved-request-for-account-suspension-removal/ Dear HelioHost Support Team,

I hope you are doing well. I am writing to kindly request the removal of the suspension on my account.

I recently discovered that I accidentally exceeded the storage limit of my plan. When I noticed the issue today, I attempted to upgrade my storage, but I faced payment difficulties. I am currently in Africa, where PayPal is not available, and the virtual bank card I previously used no longer works due to a technical issue from the provider. As a student, obtaining a physical bank card at the moment is financially challenging.

Since I am unable to subscribe to additional storage for now, I respectfully ask if you could please delete the source files associated with my domain: https://ibrain.helioho.st/. This should free enough space for the suspension to be lifted.

I sincerely apologize for the inconvenience and thank you in advance for your understanding and assistance.

Kind regards,
Emmanuelfosso205

]]>67350Sun, 29 Mar 2026 03:46:47 +0000