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Hi, I recently received an email stating that a suspicious login was detected on my account "Didi" (mob.heliohost.org), and I wanted to kindly ask for some clarification. I’m a bit concerned and unsure whether this refers to a potential security breach - meaning someone may have logged in using my credentials -or if it's related to a possible violation of your Terms of Service. The mention of the single account policy also raised a question: does this mean another account may have been created under my name? To the best of my knowledge, I only have one account (mob.heliohost.org, with the alias vvww.eu, username "Didi", and email didi.hauser@gmail.com). If there are any other accounts mistakenly linked to me, please feel free to remove them. I would really appreciate it if you could take a closer look and let me know what exactly triggered the alert. If I’ve inadvertently violated any terms, I’d be grateful if you could point out the specific issue so I can make sure it doesn’t happen again. Thanks in advance for your help, and I look forward to your response. Best regards, Didi

Users aren't allowed to change the document root of their domains at this time. Can you explain why you believe you need to do this?

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Domain added. it can take up to 2 hours to start working.

Account has been reset and a new invite was sent to your email address. you can also download a backup of your account before the reset at https://heliohost.org/backup

We cannot change domains directly like this, but what we can do is add and remove. I've added the scoobverse one from your request here. I have now removed the smurmel one from your account. If you want the content from smurmel to be on the scoobverse web address, you would need to re-upload the files inside Plesk. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

please help me reset my account

Hello! My username is samsite2. Could you please add a new domain to my account ("scoobyverse.helioho.st"). Thanks!

Hello Helio Team, I wanted to ask if you could change the domain of my website "smurmel.helioho.st" to "scoobverse.helioho.st.". My username is "samsite2." Thanks in advance. Kind regards

blackseatrade.helioho.st

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

Krydos can do this for you.

yes, Thank you for responding

Marking as solved as user has just created an account.

I deposited and would like to register an account, but I got an error.

I would like to request for my account to be unsuspended, due to the fact that I don't know why it was suspended. I sincerely plead that this account is released as i have a presentation to work on with this account.

Hi. I'd like to request a python library that my project depends on. I'm on python 3.12 Name: biopython Thanks for your assistance.

Marking solved due to being cancelled by user.

Don't do anything. Ignore this request.

You're welcome! 🙂

ok, thank you

Your VPS has been rebuilt. you should have received an email by now and if you haven't, please let us know so we can resend it to you.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello, my username is "osmaralvarez6911" and I want you to add the following subdomain "oruro.tecnoprueba.site", also pointing it to your DNS.