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The quota includes the trash, and since you didn't clear the trash you're still over the limit. Backups 0 MB Emails 0 MB Files 12.94 MB Trash 970.56 MB Logs 4.90 MB PSQL 0 MB MariaDB 69.16 MB Total 1057.56 MB When you delete a file, if you don't check this box the file still takes up space on your account. You can also just occasionally go to /home/sisintex.heliohost.us/.trash and delete everything inside there before you exceed your limit. If you like having 970+ MB of junk sitting in the trash another option is you can use the link MoneyBroz posted to increase your storage.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

My Tommy account is suspended because disk usage exceeded the limit. I have removed files and I’m now under the quota. Please unsuspend my account. My username is jhromany

Tried that as well, to no success. Due to the way the folders are and the content , it's proving difficult. I'd appreciate if you can extract it from your end. Thank you.

It looks like remote MariaDB is already enabled. MariaDB [(none)]> select user, host from mysql.user where user like 'lostandfound_%'; +-------------------+------+ | User | Host | +-------------------+------+ | lostandfound_user | % | +-------------------+------+ 1 row in set (0.048 sec) I can try updating Plesk. I believe we're an update or two behind.

Marking solved because deleted the request.

It's probably timing out. Johnny is not very fast, so a big file may not finish before it times out. Maybe try several smaller zip files with fewer files in them? If that doesn't work, let me know and we can see about extracting them on our side.

I ran into that behavior on my Tommy account last week too. The remote settings don't work. The UI defaults to 'any host' even when it is actually off, and changing it does nothing (it doesn't update, and is back to 'any host' after you save and the page refreshes)...I thought it was my (ancient) account, but your account is brand new and on another server. Maybe a Plesk bug? Escalating to Krydos...

Solved topic thanks

I've been trying to extract a zip folder into one of my domains; ngo.helioho.st, but it delays and doesn't finish extracting or ends up showing errors. The folder name is 'node_module-linux.zip' and it's size is 185MB. On my local, the extracted size is 570MB. I still have ample space on my alloted space so i don't get why i can't extract it succesfully. Infact, other extractions have earlier failed for other domains before i cleared them out.

server: johnny username thofficial

That suspended screen is not ours, so we cannot assist with that. You'll need to contact the developer of whatever game or program that is to get assistance.

Sorry but this acount suspended Named: 66e5decab209414593a9d8666591cb48 only thing i want too play this game pls🥲

Once again, we don't know which account is yours, so I can't be sure. However, if you're based in Iran (or any of the other countries the US prohibits doing business with), then yes. Here's a link to our terms of service if you'd like to read it for yourself: https://wiki.helionet.org/hosting/terms.

Problem is my country right or not?

Im so sad

Hello, Thank you for the reply. I already tried enabling remote access in Plesk, but the issue is: The “Allow remote connections from” setting does NOT save. Whenever I enter % and click Save, it automatically resets back to “Allow remote connections from any host.” Because of this bug, remote MySQL access is not actually enabled, and my backend on Railway still receives connection errors. Could you please manually whitelist % for my database user? Database: lostandfound_db User: lostandfound_user Server: Johnny Host to allow: % (all hosts) Thank you

See:

I dont no why my acount suspended i remember i have one acount no more for this game i only play this game with one gmail acount but then im play this game i was kid i didn't understand english even little so why my acount suspended

What is your username? Based on your IP address, i assume you were probably suspended for residing in Iran which we cannot offer services to its residents due to US federal regulations prohibiting us from doing so.

I dont no why my acount suspended i remember i have one acount no more for this game i only play this game with one gmail acount but then im play this game i was kid i didn't understand english even little so why my acount suspended

You can do this yourself, refer to this wiki article for details: https://wiki.helionet.org/MariaDB#User_Section

Domain added, it'll take effect in about twenty minutes.

my username is cyranicusmcneff. i would like to add a new domain to my account: twthnn.helioho.st

Hello, Please enable Remote MySQL access for my hosting account. Details: Username: lostandfound Domain: lostandfound.heliohost.us Server: Johnny Database: lostandfound_db Database User: lostandfound_user I need remote access so my backend (hosted on Railway) can connect to the MySQL database. Thank you!