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Your account is suspended because we need more information regarding the content hosted on the account. We detected a possible fake university login screen hosted on your account. HelioHost does not allow phishing or illegal activity. Can you explain what it is for?

Hello, my account has been suspended due to some issue, so I would like to request that it be unsuspended.

HI, i want to know why my account is suspended.

Hi team, I am getting below error every while accessing website. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. 502 Bad Gateway nginx and Website loading time is very poor.

Please reset my account, make initial state and add new domain name celestat.site

Domain added. it can take up to 2 hours to start working.

Please could you add a new domain name (reporters.helioho.st) to my account 🙏. emmanuelfosso206

You're suspended because our system thinks you have more than one account. Users are only allowed to have one account. Which one do you want to keep?

Hi Admin! Could you please help us out by unsuspending my account? We need it for our big project, and your support would mean a lot to us. Thank you!

Resolved in Discord:

The 502 is normal and occurs every two hours during Apache restarts. 403 errors are normal if directory listings are disabled on a folder and there’s no index file present. SMTP host name is tommy.heliohost.org, with the full email address and password you create in Plesk as the credentials. There is a sending limit of 50 emails per day. Exceeding this limit will result in the loss of email services.

Duplicate request.

Which suffix do you want? We offer heliohost.us and helioho.st for free domains. We do not offer user domains ending in heliohost.org.

Subject: Chose Custom Domain by Mistake – Need Default HelioHost Subdomain Hello HelioHost team, I recently signed up for a Tommy server account and mistakenly selected the “custom domain” option during registration. However, I don’t own that domain, and now I can’t access my account with a working HelioHost subdomain. Here are my details: - Username: adityakhandual - Email: [adityakhandual5@gmail.com] - Server: Tommy - Issue: Need to reset my domain to a default HelioHost subdomain like adityakhandual.heliohost.org I’ve already paid for Tommy. Kindly help me reset the domain or provide access using a HelioHost subdomain. Thank you!

Hello, I would like to reset my domain on the Tommy server back to the default HelioHost subdomain (e.g., adityakhandual.heliohost.org). Currently, it is set to e-comm.merce.in. Username: [adityakhandual] Server: Tommy Thank you!

Hi Team, I added email functionality for my website upon login but mail is not working. Is mail server disable for this hosting or how it will work ? Please suggest possible ways or just send me the SMTP Configuration. Server loading is slow also and i am getting 403, 502 error when loading the website and after sometime it is loading as expected. Thanks & Regards, Abhishek (abhisrv2).

Requests merged. Do you want us to reset your account then add the domain after the reset? Or do you no longer want the reset performed and just want the domain removed/added?

Added. It can take up to 2 hours to function.

Glad to see it's now working. Please let us know if you need anything else.

Username : srinathk Subdomain : pos domain : https://appsrinathk.helioho.st/ final url will be : https://pos.appsrinathk.helioho.st/

hi. please add domin celestat.site and remove domin autoprigons.com.ua login celestatone1

help me can i completely clear my account login celestatone1

ok thanks, i will just create a blank index page inside the directory.

Oh sorry, I forgot to restart the server, after restart it is now working.

It looks like it's a common issue that pops up on Hestia. I created the file /etc/nginx/conf.d/fixssl.conf and put these contents proxy_ssl_server_name on; proxy_ssl_name $host; Then I restarted Nginx and everything seems to be working now. Hello, I restored the backup and created this file, but misdirected request is still showing.