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Are you following these steps to restore your account backup? https://wiki.helionet.org/Account_Backups#Restoring_Your_Account_Backup

Hi, When johnny was closed down a few weeks ago we were offered to make a backup of the site data etc. I made such a backup copy and saved it locally. After the johnny account was restored today I went to Plesk to upload the backup file created, but Plesk simply states "this was created with an older version of plesk..." and refuses to import the data. (no pw used for the backup, it is a simple .tar) What to do? Thank you for you hard work 🙏

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

my heliohost jhonny acc : bahayo

I WANT TO RESTORE THE LAST BACKUP FROM MY FILE BEFORE REBUILT Johnny SERVER I haven't backed up my file And when I download the last backup, it's without my php file, I can't find it pleskbackup-evram.tar

Domain added. It can take up to 2 hours to start working.

Good day, I am techjohnrel, and I would like to respectfully request to add new domain "ursafe.heliohost.us" that I can use to test my school project. Username: techjohnrel Requested New Domain: ursafe.heliohost.us I already have this domain before the Johnny rebuild, and now i downloaded the backup I cannot find the ursafe.heliohost.us domain. I just want to add the domain again instead of recovering it, if it is possible, since I have my own backup files. I sincerely appreciate your consideration of my request. Thank you for your service. Respectfully, techjohnrel

please add / change my account domain : neocloud.qzz.io thank you very munch

HelioHost Account Username: senex Domain Name: https://senex.helioho.st Hello, I want to authenticate my domain to use it with Brevo. Before the Johhny Rebuild it was already verified and @Krydos added below DNS records to my sub domain: senex.helioho.st on 2025-10-01 the ticket is: But after the Johnny Rebuild they are missing again! I set up my web site manually and now all are going fine! I know completely what happened and I am hereby kindly requesting you to add these records again. Can you please add these DNS records for my subdomain? 01. Type: TXT Name: @ Value: brevo-code:e662eed8832071071fca5e974b92ba84 02. Type: CNAME Name: brevo1._domainkey Value: b1.senex-helioho-st.dkim.brevo.com 03. Type: CNAME Name: brevo2._domainkey Value: b2.senex-helioho-st.dkim.brevo.com 04. Type: TXT Name: _dmarc Value: v=DMARC1; p=none; rua=mailto:rua@dmarc.brevo.com (in the previous time all the record names were with .senex at the end and after finding that is not the case, you just remove those parts from each record at the end. The above records are with no any issue i.e. :: previous: Name: _dmarc.senex << wrong Corrected this time: Name: _dmarc ) I really value your unlimited effort for providing this type of free hosting and quick to reach support on every time possible! Thank You for your support. maryelliot238@gmail.com 2026-05-24

This support request is being escalated to our root admins.

Glad you found what you needed in the backup. Once you've got the domains purchased, please feel free to make a new thread request. This thread is in the Escalated section for the backup question, but any admin can add domains so making a new thread will mean the non-root-admin helpers will probably see it quicker to get it done for you. 🙂 Also I'll add a link for any other forum users who may see this post and want to consider using Namecheap to purchase a domain since we recommend them: https://heliohost.org/partners/ Using the affiliate link to sign up and register your domain will not cost anything extra, but it helps HelioHost earn a bit of commission for the referral. Please note: You may need to disable your ad blocker or add the link to your allowlist, since some adblockers may flag it even though it's safe.

Hello, Regarding Johnny's recent reset, the support team has stated that MySQL databases are sometimes not fully recoverable in a standard .sql format. This is usually why they might be missing from the regular backup files you downloaded. However, the raw server files (such as .frm and .ibd table structures) might still be stored on the server's backend. If you know the exact names of your old databases, please reply with them here. A Root Administrator can check the system to see if those raw files are available for you. Let's keep this thread open for an admin to look into your files!

Great! Thank you. - This backup has everything. - Stripe works in my country. I'll do some work with the files, then will request an upgrade, once finished. I'll request some paid domains too. I know you have affiliation with Name Cheap, and I got the URL for this.

Hi, I was impacted by the Johnny reset a couple of weeks ago. I requested a backup file record, and I could not find the database backup there... I am wondering if anyone could help me with this? domain: logospres.heliohost.us Thank you

We're not sure what you're asking here. If you mean you want to restore a backup you have on your computer, you have to unpack it and restore the files. Depending on the format, it will either be a plain tar.gz file (which you can open with something like 7zip and upload the files inside), or a plesk backup (see here for instructions to unpack that and get the files and databases). There is no way automatically import a user-provided backup.

Please check your PMs for information regarding your Lily account.

I WANT TO RESTORE MY DATA FILE TO THE SERVER BEFORE RENEWING THE SERVER. HOW CAN I DO THIS?

I've escalated this thread for the attention of Wolstech who can set this up for you. Once he's created the account, he will reach out to you with your account credentials.

Hi HelioHost Team, I would like to request an account on the Lily server to deploy a new project. Here are my current account details: Plesk Username: diegoanc280 Main Domain: diegoanc280.helioho.st I am planning to develop and host an application built with .NET Core. Since this requires a Windows/IIS environment, I would appreciate it if you could set up my account on Lily. Thank you so much for your help! Best regards, Diego

Sorry if the mail used needs replacing: Sure enough https://heliohost.org/status/?u=milano keeps telling me "That account is awaiting validation... Resend" without any mail coming, but when using for parameter "u" the mail address now out of favor instead: "That account has been backed up and then taken offline due to inactivity." I got a backup tarball this way, from 2024 though. So if you can enable the account for long enough to change the mail address, I'll be happy to do so.

Looks like you posted here and also emailed to ask for the same thing: https://helionet.org/index/topic/68011-hh741996-re-account-created/ It's the same unpaid volunteer staff (and there aren't that many of us!) who donate our free time to help on the forum and on the support email address, so please do not duplicate our work unnecessarily. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

Domain re-added. It can take up to 2 hours to work.

Hi, I’d like to re-add my domain nmal.rio to my account, luizpaulo, as Johnny server has finished resetting. Thanks in advance.

Thank you very much for your kind support! Everything looks perfect!

Sure. That domain has been added back.