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This support request is being escalated to our root admins who'll be able to verify that transaction for you. 🙂

His username: mgunlock, but I'd still like to switch to Morty to avoid this problem, can i choose the 12 months options? edit: i use donation button via Paypal $10 Your Transaction ID: 0F5430747H394824Y Merchant Transaction ID: 1BX86628P0479310S

Domain added. Please be sure to configure DNS using either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A/AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.

As long as there's two people, we can just unsuspend both of them and leave them on Tommy. Sharing a computer will definitely cause this though. Moving to Morty would also solve your problem as Morty accounts are not included in the multiple account policy. Can you provide the username of your brother's account?

Thanks, solved.

Hi my Username is Stoffel. Can you add the following domain: vinovirtuo.com thanks

it reflected now. thanks @MoneyBroz!

Hello, This morning, when I accessed my website, I saw a message saying "More Information Needed." After reading the Terms of Service, I believe the issue might be related to multiple accounts. I want to clarify that I do not personally have more than one account. However, my brother and I share the same Wi-Fi network at home, and sometimes he uses my computer to log into his own account and manage his project. To avoid this kind of interruption in the future, I’d like to ask: if I upgrade to the "Morty" plan, would this help prevent the issue? He would remain on the "Tommy" plan, and I would upgrade to "Morty." Would that be acceptable under your policies? Thank you very much for your assistance. My account: unlock.helioho.st

questlog.tenkyuu.dev has been added, and sandbox.tenkyuu.dev was removed. It can take up to 2 hours for the new domain to start working. Since removing a domain from your account can cause files for that domain to be deleted as well, I created a backup of your account before the removal, which you can download at https://heliohost.org/backup/

Good day! I would like to request a new subdomain 'questlog.tenkyuu.dev' to my currently existing domain 'tenkyuu.dev'. Please also remove this subdomain 'sandbox.tenkyuu.dev'. Thanks!

i can explain here, i first bought an account on heliohost to meet my website's needs (for thesis) Then, some of my friends who need hosting for their thesis project asked me where I got the hosting plan. I advertised heliohost and made an account for them. They used my card for payment and authorized me to create their account, upload their files, edit them, and import their databases. They don't know how to use plesk, i tried to teach them on discord, but it's no use, so they asked if i can just use the account and update their files or renew the website. That is all.

You can either explain here or create a new thread.

i received the email, i want to clear the violation by explaining why I'm logging multiple accounts, where do i message?

VPS removed.

This support request is being escalated to our VPS admins.

VPS19 I will not be using vps more. I am late in seeing email, so I am leaving a late request now. Thank you very much and sorry for late.

You got suspended again for load. I took a look and it's because your WP site is hacked, which is pretty typical for WP. The best solution to Wordpress is to not use Wordpress. You'll need to start over to fix this. Please let me know when you're ready to correct the issue and we can either unsuspend your account and block the web access, or reset the account entirely.

Our system thinks you created 2 hosting accounts. Users are only allowed to have one. Since you don't know about any other account, the account mgunlock which has the domain dagounlock.tk on it has been unsuspended. The account will take a few minutes to work again.

Thank you!

Sorry, i don't get about "multiple account" Sir. Is it concerned of the number of the email account i a was created or my personnal email address create multiple hosting account on Tommy ?

I've escalated your thread so an administrator can do this for you.

That account is suspended as it appears that you created multiple accounts in violation of our terms of service. Which account would you like to keep?

Hello, after configured my DNS for mail and relied on Gmail (android) , i don't know that i receive this message when open my website. I'll use this website for my personal project and custom mail for me. (i think that admin can consult the contents inside of my site) Could you help me please, Thank you. site: dagounlock.tk

Hello, I would like to activate pyhton enviroment in Tommy server, Folder name venv Username miguelm Url is m.helioho.st Thanks in advance!

Domain added, it will take effect in about 1.5 hours. You'll need to create an A/AAAA record to Johnny's IP address or switch to HelioHost's nameservers for the domain to work.