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Subject: Chose Custom Domain by Mistake – Need Default HelioHost Subdomain Hello HelioHost team, I recently signed up for a Tommy server account and mistakenly selected the “custom domain” option during registration. However, I don’t own that domain, and now I can’t access my account with a working HelioHost subdomain. Here are my details: - Username: adityakhandual - Email: [adityakhandual5@gmail.com] - Server: Tommy - Issue: Need to reset my domain to a default HelioHost subdomain like adityakhandual.heliohost.org I’ve already paid for Tommy. Kindly help me reset the domain or provide access using a HelioHost subdomain. Thank you!

Hello, I would like to reset my domain on the Tommy server back to the default HelioHost subdomain (e.g., adityakhandual.heliohost.org). Currently, it is set to e-comm.merce.in. Username: [adityakhandual] Server: Tommy Thank you!

Hi Team, I added email functionality for my website upon login but mail is not working. Is mail server disable for this hosting or how it will work ? Please suggest possible ways or just send me the SMTP Configuration. Server loading is slow also and i am getting 403, 502 error when loading the website and after sometime it is loading as expected. Thanks & Regards, Abhishek (abhisrv2).

Requests merged. Do you want us to reset your account then add the domain after the reset? Or do you no longer want the reset performed and just want the domain removed/added?

Added. It can take up to 2 hours to function.

Glad to see it's now working. Please let us know if you need anything else.

ok thanks, i will just create a blank index page inside the directory.

The details regarding your new Windows Server 2019 VPS have been sent to your email address.

Your rebuild has been started and you'll get an email in a bit when it finishes. Your next free rebuild will be available on 2025-08-18.

Added

They answered on Discord

Read the post that you quoted

I believe the issue is caused by `$this->results[$queryKey]` being overwritten when you run a new query inside `getCategory()`. So when you call `$this->fpdb->query(...)` in `getCategory()`, it updates the `$this->results` map and the current query key, which breaks the loop in `getProperties()` because `fetch_object()` now references the subquery instead of the original result set. To fix this, you can store the result of the main query in a temporary variable before entering the loop, like this: function getProperties() { $s = "SELECT * FROM properties"; $result_set = $this->fpdb->query($s, return_result: true); // store raw result $result = []; while ($r = mysqli_fetch_object($result_set, Property::class)) { $r->category = $this->getCategory($r->cid); $result[] = $r; } return $result; } This way, even if `getCategory()` runs a subquery internally, it won't interfere with the loop iterating over your original `$result_set`.

Looks like this board is a bit quiet recently. Just sharing in case someone finds it useful later.🗣️

Hello, The forum seems a bit deserted :))

Added. it can take up to 2 hours to start working.

No problem.

This was posted at 10:12am my time. Based on the timestamps, I'm guessing this was caused by Johnny's /tmp being full this morning which would cause that error. I cleaned it up at 10:47am and everything should be working again now. Let us know if it happens again.

Thank you ! it's working properly now

Please check your PMs for information regarding your Lily account.

Your rebuild has been started and you'll get an email in a bit when it finishes.

Thanks! I'm in now.

Thank you very much! Appreciate all the availability you guys provide for this specially as a newbie web developer!

Domain added. It can take up to 2 hours to function.

You can't change or delete the root user, but you can add as many users as you want with the useradd command. https://www.strongdm.com/blog/create-users-in-linux-with-useradd-command