New Topics

Requesting an additional domain for my account username jedibcg I will be using HelioHost domain so would like to use roi-cardtraker.heliohost.us Anything else you need from me?

WSGI restart access has been removed from the domain casamarcial.com.br, but WSGI restart access is still enabled on the domain atenahub.app.br.

its Python 3.12 version

Hello, I have installed MediaWiki at my website: https://salt.helioho.st/saltwiki/ I would like to point another subdomain (salt.wiki.gd) to this wiki and have the Short URL work as salt.wiki.gd/Article_Path MediaWiki recommends using this tool to set up Short URLs but it requires changing the nginx.conf file, which I have gathered requires root access. Is it possible to have this changed by root admins? Also, to point salt.wiki.gd to my wiki, do I need to request it to be added as a domain? Thank you

Domains removed and new domains added. it can take up to 2 hours for the new domains to start working. Since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup

It looks like the payment went through correctly at 8:06am, about 5 hours after you posted this, and your VPS is already powered back on. Let us know if you're still having any issues.

Thank you very much!

Thanks. It's OK.

Domain added. Please be sure to configure DNS either using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.

Your account has been reset. When the reset finishes, you'll receive an email with a link to create a new account. Please let us know if you need anything else.

Those domains are all working properly for me at the moment. The "redirect" (which was probably the domain setup page) and the certificate errors suggest you didn't wait 2 hours after having domains set up before trying to use them. During that 2 hour period, Apache isn't fully configured. New domains won't work properly until Apache restarts. Note that the 502 error is normal on Johnny and occurs approximately every 2 hours due to the Apache restart. https://wiki.helionet.org/502_Bad_Gateway It usually lasts a few minutes. As for the FTP connection, try using SFTP instead of FTP/FTPS to access your account: Hostname should be johnny.heliohost.org, port 1373, and use your plesk username and password. Most users find that this works much better than regular FTP, and it's also more secure.

Yeah, that's a major reason we recommend manual configuration using the server name (tommy.heliohost.org). Mail clients today check that the server name you enter against the name that the server identifies as when you connect, and the name on the certificate if applicable. The mail server on Tommy always announces itself as tommy.heliohost.org regardless of user, so when you use javalan.helioho.st as the host name, the client connects, gets a "Hi I'm a mail server called tommy.heliohost.org" and the client goes "WTF that doesn't look like javalan.helioho.st, I'll show a warning about it". The tommy certificate is always renewed automatically and using the server host name means the server HELO announcement matches the host name. That said, I just ran the renewal for your SSL certificate manually for you. You can do this yourself in the future in Plesk under SSL/TLS certificates->Reissue Certificate->Install under the Lets Encrypt option->make sure to check the box that says "Secure mail on this domain"->Get it free.

Alright, thank you very much! (Also please if you will, mark this request as solved or something 😅)

Never mind, I found that answer in the wiki.

Your site appears to be working properly on my end however i did notice that you deleted the cgi-bin folder from your domains root directory, be aware that because of this you will not be able to use scripts such as python, Nodejs etc... without resetting your account.

Domain added. it can take up to 2 hours to start working.

Thank you!

Backups 637.40 MB Emails 0 MB Files 963.19 MB Trash 36.73 MB Logs .44 MB PSQL 0 MB MariaDB 0 MB Total 1637.76 MB 964M /home/freethyroxine.xyz/httpdocs 12K /home/freethyroxine.xyz/.composer 8.0K /home/freethyroxine.xyz/.ssh

You're very welcome! 🙂 Please let us know (in a new request thread) if you need help with anything else!

Your account looks fine on our end. Is there a specific error you're seeing? (Note that while accounts can send email right after creation, most email providers will not accept the emails unless you request SPF and DKIM... these email security features are not set up by default).

The domains do not fit on your account as we lowered the domain limit on Johnny accounts to just 5 back on January 28. https://helionet.org/index/topic/66787-domain-limits/ You're allowed to keep your existing domains as-is (you have 8), but if you want to make any changes, you must comply with the new limit, which for you would require removal of at least 3 domains to bring the total down to 5. If you want these two added, you'd actually need to remove 5 domains (so you have 3 + the 2 new ones). If you need more than 5 domains, you will need to upgrade your account to Tommy (which still has a 10 domain limit), or Morty (15 domain limit), or more (by having more than one Morty account).

The DNS records have been set.

You can often see the errors in the Logs section of Plesk. Otherwise the errors should just show when your application runs (display_errors is on by default, but you may need to modify your code to see them if it's set to prevent displaying errors).

Thank you!

Hi sorry I didn’t see this sooner, fixing it as we speak